To logon to a computer on the UHS Cinco Ranch campus, you will need to have a computer account and know 3 things:

1) Your user name
2) Your password
3) Your account domain

Your Computer Account

The UH student computer account is called CougarNet. The UH student computer account was created when you registered for your classes. You do not need to apply for it.

You can contact the ITSC by phone at 713.743.1411 or by e-mail at support@uh.edu . This is available 24 hours a day, 7 days a week (except university holidays). You may also go to the ITSC on the Main campus in Room 116 of Philip Guthrie Hoffman Hall (PGH). It is open from 8:00 AM to 8:00 PM Monday through Friday.

Your User Name

The ITSC will send you an e-mail with your user name when your CougarNet account is created.

Your Password

Your initial password is your 6-digit birthdate (mmddyy) plus the 1st letter of your last name, and an exclamation mark (!).

When you first log on, you will be prompted to change your password. Your new password must be at least 8 characters long. For security reasons, it is suggested that you use a combination of upper case letters, lower case letters, numbers, and one special character (! # % & ( ) * @ ^) for your new password. Your password is good for 90 days. You will be prompted to change it prior to that date. If you don't change it when prompted, it will expire and you will have to have the UH Help Desk reset your password. Information on resetting passwords is listed below.

Your Account Domain

Your account domain is COUGARNET.

How to Log On to a UHS Cinco Ranch Computer

Find the Control (Ctrl), Alternate (Alt), and Delete buttons on the keyboard. Press down on all 3 at the same time. When you press on all 3 at the same time, an information screen will appear. Please read the screen and then press the “OK” button. After you press the “OK” button, a logon screen will appear.

In the "User name" box, type in COUGARNET, followed by a backslash ( \ ), and then your user name (cougarnet\username).

In the "Password" box, type in your password.

Press the "Enter" key or press the right arrow symbol.

Problems with Logging On to a UHS Cinco Ranch Computer

If you have a problem logging on to a computer, contact the staff at the Technician Workstation in the computer lab.

If they cannot solve your problem, you will need to contact the UH Help Desk. Since your account is created and managed at UH, there is a limit to what the local technical staff can do if they cannot solve the logon problem.

The main phone number for the UH Help Desk is 713.743.1411. It is open by phone 24 hours a day, 7 days a week (except university holidays).

Resetting Your Password

From time to time, students forget their password. If this happens to you, you will have to have your password reset. To reset your password, you can go to www.uh.edu/infotech/password.

Your account keeps a history file and you will not be allowed to use your 24 previous passwords.

Account Lockout

For security reasons, your account will be locked out if an incorrect user name or password is attempted 5 times. The lockout period is 30 minutes. Therefore, it is important that you enter your username and password correctly. If you try to logon twice and get an error message, contact the staff at the Technician Workstation in the computer lab to assist you.

Your Print Allowance

Your print allowance is $25.00 per semester or summer session. Each page sent to the black and white printer costs 5 cents. Each page sent to the color printer costs 10 cents.

Questions or Problems?

You can contact the Cinco Ranch technical staff in person, by phone, or by e-mail.

The technical staff's hours are:

The technical staff phone number is 832.842.2828 and the e-mail address is crtech@uh.edu.

If the Cinco Ranch technical staff is not able to assist you, please contact the UH Help Desk. The hours, phone number, and e-mail address are listed above.